Terms of Service

Last Updated: August 13, 2024

1. Introduction

This page outlines the Terms of Service under which Church Service Hub LLC ("we," "our," or "us") provides the use of our Church Service Hub software service, websites, and desktop and mobile applications (collectively referred to herein as "Church Service Hub" or "CSH").

Please read this page carefully. By using Church Service Hub, "you" (whether you are a Customer, Organization Administrator, Authorized User, or Individual, as described in further detail below) are indicating your acceptance to be bound by these Terms of Service. In other words, these Terms of Service are a binding contract between you and us. If you are unwilling to be bound to these Terms of Service, please do not use Church Service Hub.

By entering into these Terms of Service, you further acknowledge your understanding and acceptance of our Privacy Policy.

Please note that these Terms of Service are subject to change. We may, in our sole discretion, revise the Terms of Service at any time by updating this page. You should visit this page periodically to review the Terms of Service, as it is binding upon you.

In addition, please be advised that this Agreement contains provisions that govern how disputes between us are resolved, including arbitration, a jury trial waiver, and a class action waiver.

2. Definitions and User Roles

Church Service Hub supports four categories of users: Customers, Organization Administrators, Authorized Users, and Individuals. Each type of user has different permissions and responsibilities, which are more fully defined below. For ease of reference, we will use the term "you" in these Terms of Service to refer to the user of Church Service Hub (whether they be a Customer, Organization Administrator, Authorized User, or Individual).

2.1. Customers

The organization (e.g., the Church and ministries) is our customer (the "Customer"). An individual who has the full authority to enter into binding contracts and conduct business on behalf of the Customer (the "Initial User") must be the person who creates the Church Service Hub account on the Customer's behalf (the "Account"). We may require the Initial User to provide proof of authority to enter into contracts on behalf of the Customer, and we reserve the right to suspend the Customer's access to Church Service Hub until such proof is provided.

However, we specifically disclaim all liability for an Account that was opened by an individual who had no authority to do so on the Customer's behalf.

By creating an Account, the Customer represents and warrants that the Initial User has full authority to create the Account; that all registration information that the Initial User submits is truthful and accurate; and that the Customer will maintain the accuracy of such information. If any of the Account information changes, the Account must be immediately updated with the current information. Information related to the Account can be changed or updated by going to the "Settings" area of Church Service Hub and modifying the pertinent information. You can also contact us with questions on how to update or change your information by email at support@churchservicehub.com.

2.2. Organization Administrators

Upon the creation of the Account, the Initial User is automatically deemed an Organization Administrator of the Account. The Initial User may delegate additional administrators who have full access to manage the Account and use Church Service Hub (collectively, the "Organization Administrators"). The Organization Administrators must also have full authority to enter into binding contracts and conduct business on behalf of the Customer. We may require the Organization Administrators to provide proof that they have the authority to enter into contracts on behalf of the Customer. However, we specifically disclaim all liability for the actions of Organization Administrators who had no authority to act on the Customer's behalf.

Organization Administrators may be added or deleted by another Organization Administrator. In the event an Organization Administrator is deleted, the Organization Administrator shall cease to have access to Church Service Hub and any information within Church Service Hub. In addition, an Organization Administrator, acting on behalf of the Customer, may delete the Account and therefore all data and information related to the Account in Church Service Hub. Organization Administrators, acting on behalf of the Customer, may also rename the Account or sign up for additional features of Church Service Hub. However, Organization Administrators shall not take any action or inaction that is disparaging to the Customer or contrary to the Customer's mission or instructions. We are not liable for the conduct of a Customer or Organization Administrator, including, without limitation, deletion of data, improper use of data, inappropriate information posted, violation of laws related to privacy, or any other conduct by a Customer or Organization Administrator.

In the event of a conflict among Organization Administrators or between Organization Administrators and the Customer, the Customer must resolve the issue and provide us with written instructions on how to proceed that are signed by the Senior Leader of the organization. We will proceed based on those instructions. In the event of a conflict over the identity of the Senior Leader of the organization, we will act in accordance with a court order that names the Senior Leader of the organization. If a dispute requires us to engage counsel, the Customer agrees to pay our fees and costs. We may suspend the Church Service Hub account until said conflict is resolved.

2.3. Authorized Users

"Authorized Users" are users who are granted permission to access Church Service Hub by either (i) an Organization Administrator, or (ii) another Authorized User that has been given the permissions to add additional Authorized Users by an Organizational Administrator. However, Authorized Users will not have access to the same administrative features as Organization Administrators. Authorized Users acknowledge and agree that an Organization Administrator or another Authorized User may (a) remove their access to Church Service Hub; (b) delete or change any information that such user has entered into Church Service Hub; or (c) delete the entire Account, which would result in the deletion of all data from Authorized Users.

Authorized Users shall not take any action or inaction that interferes with the Customer's ability to use Church Service Hub, is disparaging to the Customer, or is contrary to the Customer's mission and/or instructions.

2.4. Individuals

"Individuals" are single users who have a connection with the Customer (e.g., a member of the congregation). Individuals can sign up to use and access certain features of Church Service Hub, such as event registration and donations. To be clear, Individuals do not have full access to all features of Church Service Hub, and Individuals' accounts are linked to the corresponding Customer. This means that the Customer, Organizational Administrators, and/or Authorized Users can view information and data that Individuals have entered into Church Service Hub.

Individuals acknowledge and agree that the Customer and its agents can view, access, and use the information and data Individuals have entered into Church Service Hub. Individuals also acknowledge and agree that Organization Administrators or Authorized Users may (a) remove their access to Church Service Hub; (b) delete or change any information that such Individual has entered into Church Service Hub; or (c) delete the entire Account, which would result in the deletion of all data from Individuals.

3. Responsibilities of Users

3.1. Responsibilities of the Customer

The Customer shall ensure that the Customer and all Organization Administrators, Authorized Users, and Individuals comply with these Terms of Service and our Privacy Policy. The Customer further represents and warrants that it is responsible for itself as well as the conduct of Organization Administrators, Authorized Users, and Individuals. The Customer agrees to hold us harmless for the conduct of the Customer, the Organization Administrators, the Authorized Users, and the Individuals per Section 13 (Indemnification). The Customer shall cooperate with us in ensuring that they, Organization Administrators, Authorized Users, and Individuals comply with these Terms of Service.

Some of the features of Church Service Hub allow the Customer, Organization Administrators, Authorized Users, or Individuals to enter data into Church Service Hub ("Customer Data"). Customer Data may include or incorporate information related to third-party individuals -- for example, the names and addresses of the Customer's members, and any donations from said members ("Third-Party Information"). The Customer represents and warrants that it has the rights, basis, and permissions to enter the Customer Data and Third-Party Information into Church Service Hub. The Customer further understands and agrees that it shall bear all responsibility for the Customer Data and Third-Party Information, and the Customer shall resolve all disputes involving the Third-Party Information.

In the event that we are contacted by a person who has a dispute related to the Customer Data or Third-Party Information, we will notify the Customer within 45 days. We have the right to suspend or terminate the Church Service Hub account until the Customer and said person resolve their dispute. The Customer represents and warrants that it will hold us harmless from all claims and/or disputes related to the Customer Data and Third-Party Information, as more fully described in Section 13 (Indemnification).

To be clear, the Customer is responsible for complying with all applicable laws, rules, and regulations, and represents and warrants that it and its Organization Administrators, Authorized Users, and Individuals will not use Church Service Hub in a manner that violates the laws, rules, and regulations in the applicable jurisdiction.

3.2. Responsibilities of Organization Administrators

Organization Administrators shall follow the instructions of the Customer and shall comply with the Customer's policies and practices that are relevant to the use of Church Service Hub. Organization Administrators shall also provide us with all necessary rights, permissions, and/or consents necessary to grant us the rights and licenses in these Terms of Service, and all rights, permissions, and/or consents necessary for the lawful use and transmission of personal information and data that is required for the use and operation of Church Service Hub.

Furthermore, Organization Administrators shall (a) ensure that Authorized Users and Individuals understand and comply with all Customer policies and practices that are relevant to their use of Church Service Hub; (b) ensure that the Authorized Users and Individuals understand and comply with these Terms of Service and our Privacy Policy; (c) obtain all rights, permissions, and/or consents from Authorized Users and Individuals that are necessary to grant us the rights and licenses in these Terms of Service; and (d) obtain all rights, permissions, and/or consents from Authorized Users and Individuals for the lawful use and transmission of their personal information and data that is required for their use and operation of Church Service Hub. Organization Administrators shall cooperate with us in ensuring that they, the Customer, Authorized Users, and Individuals comply with these Terms of Service.

3.3. Responsibilities of Authorized Users and Individuals

Authorized Users and Individuals shall follow the instructions of Organization Administrators and the Customer. Authorized Users and Individuals shall: (a) comply with all Customer policies and practices that are relevant to the use of Church Service Hub; (b) comply with these Terms of Service and our Privacy Policy; (c) provide the Customer and/or Organization Administrators with all rights, permissions, and/or consents that are necessary to grant us the rights and licenses in these Terms of Service; and (d) provide all permissions and/or consents to the Customer and/or Organization Administrators for the lawful use and transmission of their personal information and data that is required for the use and operation of Church Service Hub.

3.4. Responsibilities of All Users

All users of Church Service Hub (whether you are a Customer, Organization Administrator, Authorized User, or Individual) are responsible for their respective usernames, passwords, and the security of the Account. You may never use another's username and password. You may not allow others to access or use Church Service Hub with your unique username, password, or other security code. You agree to notify us immediately of any breach of security or unauthorized use of your account. You acknowledge and agree that we will not be liable for any losses caused by any unauthorized use of your username and password. You shall keep your account password secure, and take appropriate measures to safeguard the security of your username, password, and electronic device(s).

In addition, all users of Church Service Hub are responsible for providing their legal full name, a valid email address or mobile phone number, and any other information requested in order to complete the signup process. If any of this information changes, the information must be immediately updated with the current information. Information can be changed or updated by going to the "Profile" area of Church Service Hub and modifying the pertinent information. All users can also contact us with questions on how to update or change their information by email at support@churchservicehub.com.

Finally, all users of Church Service Hub shall be responsible for complying with these Terms of Service, and further understand and agree that they are responsible for all information, data, and content that they enter into Church Service Hub, and all activity that occurs using Church Service Hub.

4. Acceptable Use

4.1. Requirements for Use of the Services

You may use the Services only for acceptable uses and not for any illegal or prohibited purpose.

As one of the conditions of your use of Church Service Hub, you represent, warrant, and agree that you will not use (or plan, encourage, or help others to use) Church Service Hub for anything other than the Acceptable Uses, which are defined below in Section 4.2. You shall NOT use Church Service Hub in any manner that is prohibited by these Terms of Service or which is illegal or prohibited by applicable law (including but not limited to copyright laws).

You also agree to comply with all laws in your jurisdiction. Recognizing the global nature of the Internet, you agree to comply with all local laws and rules regarding online conduct and acceptable data. Specifically, you agree to comply with all applicable laws of your jurisdiction regarding the transmission of technical data and personally identifiable information exported from the United States or the country in which you reside.

You must be over the age of 13 to use Church Service Hub. If you are between 13 and the age of legal consent, the Organization Administrator must secure and verify the consent of a parent or guardian who agrees to be bound to these terms to use or access Church Service Hub. To be clear, you may not use or access Church Service Hub if you are under the age of 13. Any use or access to Church Service Hub by anyone under the age of 13 is strictly prohibited and in violation of these Terms of Service. By using Church Service Hub, you represent and warrant that you are over the age of 13 and you have (or, if you are between the age of 13 and legal consent, your parent or guardian represents that they have) the full right, power, and authority to enter into these Terms of Service and to fully perform all of your obligations hereunder. You further represent and warrant that you are under no legal disability or contractual restriction that prevents you from entering into these Terms of Service. The Customer represents and warrants that the Customer is fully responsible for making sure it and its Organization Administrators, Authorized Users, and Individuals comply with this paragraph and the Terms of Service.

Church Service Hub may not be used by anyone we previously prohibited from using Church Service Hub.

You must be a human to create an account; accounts registered by "bots" or other automated methods are not permitted.

You may only sign up for one (1) free account. One Customer (i.e., organization) may not maintain more than one (1) free account.

4.2. Acceptable Use of Church Service Hub

We are providing Church Service Hub to you so that you may grow and manage your organization (the "Intended Purpose"). You agree that you will only use Church Service Hub for the Intended Purpose. You specifically agree that you will NOT:

• Use Church Service Hub if you are under the age of 13.
• Use Church Service Hub to upload, post, email, otherwise transmit, or post links to any content or information that exploits the images of children under 18 years of age, or that discloses personally identifying information belonging to children under 18 years of age without parental consent.
• Use the Services to "stalk" or otherwise harass another.
• Use Church Service Hub to impersonate any person or entity, including, but not limited to, falsely state or otherwise misrepresent your affiliation with a person or entity.
• When signing up for Church Service Hub, use a misleading email address or enter false and/or misleading information into Church Service Hub regarding the Customer.
• Use the Service to upload, post, email, otherwise transmit, or post links to any content or information that you do not have a right to transmit under any law or regulation or under contractual or fiduciary relationships (such as inside information, or proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements).
• Use Church Service Hub to upload, post, email, or otherwise transmit, or post links to any content or information that facilitates hacking.
• Use Church Service Hub to upload, post, email, otherwise transmit, or post links to any content or information that infringes any patent, trademark, service mark, trade secret, copyright, or other proprietary rights of any party, or contributing to, inducing, or facilitating such infringement.
• Use Church Service Hub to upload, post, email, otherwise transmit, or post links to any unsolicited or unauthorized advertising, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes," or any other form of solicitation.
• Use Church Service Hub to upload, post, email, otherwise transmit, or post links to any material that contains software viruses, worms, Trojan horses, time bombs, trap doors, or any other computer code, files, or programs or repetitive requests for information designed to interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment or to diminish the quality of, interfere with the performance of, or impair the functionality of the Services.
• Use automated means, including spiders, robots, crawlers, or the like to download data from any of our databases unless said means is by an API that we have specifically approved of.
• Conduct your own contests and promotions using the Services or use Church Service Hub to upload, post, email, otherwise transmit, or post links to any information regarding any raffle, contest, or game requiring a fee by participants.
• Incorporate information or content from our Services into any email or "white pages" products or services, whether browser-based, based on proprietary client-site applications, web-based, or otherwise.
• Sell, distribute, or make any commercial use of Third-Party Information in a manner that could be expected to offend the person for whom the Third-Party Information is relevant.
• Engage in any of the following prohibited activities: (i) copying, distributing, or disclosing any part of the Services in any medium, including without limitation by any automated or non-automated "scraping"; (ii) using any automated system, including without limitation "robots," "spiders," "offline readers," etc., to access Church Service Hub in a manner that sends more request messages to our servers than a human can reasonably produce in the same period of time by using a conventional web browser, unless said system is by an API that is specifically approved of by us.
• Interfere with or disrupt Church Service Hub or servers or networks connected to Church Service Hub.
• Decompile, disassemble, modify, translate, adapt, reverse engineer, create derivative works from, or sublicense any work, including but not limited to software which is deployed in connection with the Services.
• Upload, post, email, otherwise transmit, or post links to any material, or act in any manner that is offensive or contrary to the spirit of these Terms of Service.

5. Monitoring, Security, and Third-Party Payment Processing

5.1. Monitoring

We have no obligation to monitor Church Service Hub or your use of Church Service Hub. You acknowledge and agree that we have the right to monitor Church Service Hub electronically from time to time and to disclose any information that we deem necessary to satisfy any law, regulation, or other governmental request, to operate Church Service Hub properly, or to protect itself or its users, affiliates, partners, and contracted parties, as discussed in further detail in our Privacy Policy.

5.2. Security

While we take the security of Church Service Hub very seriously, we cannot ensure or guarantee the security of Church Service Hub. Any such use shall be at your sole risk, and you shall relieve Church Service Hub LLC and our affiliates of all liability in connection therewith.

5.3. Third-Party Payment Processing

We use a third party to process payments related to Church Service Hub, which is currently Stripe. Therefore, you may be asked by the third-party payment processor to supply certain information, including credit card or other payment mechanisms. You agree that all information you provide to any third-party payment processor through Church Service Hub will be accurate and complete. You agree to pay all charges incurred by you at the prices in effect when such charges are incurred. We are in no way responsible for any charges you or (if you are a Customer) any Organization Administrator, Authorized User, or Individual incurs when making purchases or other transactions. We may retain sufficient personal information from your purchase to report to the IRS or other government authority, and retain such information for at least the minimum statutory period. Customers specifically acknowledge and agree that they are responsible for the use of data related to tracking donations through Church Service Hub. You acknowledge and agree that your use of Stripe is governed by Stripe's terms of use, available at https://stripe.com/legal/ssa, and you further agree Church Service Hub is neither responsible nor liable for disputes arising out of or relating to your use of Stripe.

6. Payment, Refunds, Upgrading, and Downgrading Terms

6.1. How We Bill for Church Service Hub

If you sign up for a paid account, you have the option of paying by check or by credit card in the following manner:

If you elect to pay via check, we will send you an invoice 30 days before payment is due. You have the option to choose to pay for your account every three (3), six (6), or twelve (12) months.

If you elect to pay via credit card and you (i) initially sign up for a paid account, and (ii) do not cancel that account within 30 days, your card will be automatically charged starting on the 30th day after your account was initially created. We will continue to charge your credit card each month on the same day of the month that your credit card was first charged until you cancel your account with Church Service Hub. For example, if you signed up for a paid account on April 1, your credit card will be charged on May 1 (30 days later), and will be charged on the 1st of the month every month thereafter until you cancel the Services. If you cancel prior to the processing of your first invoice before the 30th day, you will not be charged.

To be clear, if you sign up for a paid account and (i) choose to pay via credit card and (ii) do not cancel at the end of 30 days, YOUR CREDIT CARD WILL BE AUTOMATICALLY CHARGED THE AMOUNT OF THE PAID ACCOUNT PLAN AND YOUR PAID ACCOUNT PLAN WILL BE AUTOMATICALLY EXTENDED FOR SUCCESSIVE PERIODS OF ONE MONTH. AS SUCH, YOUR PAYMENT METHOD WILL BE AUTOMATICALLY CHARGED AT THE THEN-CURRENT RATE ON THE SAME DAY OF THE MONTH, EACH MONTH, UNTIL YOU CANCEL YOUR CHURCH SERVICE HUB ACCOUNT. For current pricing, you can contact us or visit https://churchservicehub.com.

6.2. How We Charge for Paid Plans

Payments for paid account plans are processed through Stripe. You agree to pay the amount charged for the paid account plan that you selected. You are also responsible for paying any sales and use taxes that may apply to your purchase of the paid account. If you do not pay on time or if your payment method cannot be charged for any reason, we reserve the right to either suspend or terminate your access to Church Service Hub. We will not be responsible for any costs, expenses, or liabilities arising out of or related to the cancellation of your Services for this reason. Our third-party payment service provider (Stripe) may receive updated payment/banking information from your credit card or payment method issuer. The disbursement of this updated information is provided at the election of your credit card and payment method issuer. Neither we nor our third-party payment service provider is responsible for the distribution of your credit card or payment method information. It is at the sole election of your credit card or payment method issuer. Your credit card or payment method issuer may give you the right to opt out of the update service. It is your responsibility to contact your credit card or payment method issuer with regard to your right to opt out of the update service.

6.3. Account Upgrades

When you upgrade your subscription level, the new features will be available to you immediately upon upgrade, and the new charges will appear on your next billing cycle unless a 30-day free trial is available for those particular new features. If you sign up for a free trial, we will send you an email ten (10) days before the free trial ends reminding you that (a) the free trial is concluding in ten days, and (b) new charges will appear on the billing cycle after the 30-day free trial is finished. Please note when you upgrade from the free account to a paid account you will be billed and charged for your first month immediately upon upgrading and each month after that in accordance with the above section (How We Bill for Church Service Hub).

6.4. Non-Refundable Service

Church Service Hub is billed in advance on a monthly basis and is non-refundable. There will be no refunds or credits for partial months of service, upgrade/downgrade refunds, or refunds for unused months of Church Service Hub. In order to treat everyone equally, no exceptions will be made.

6.5. Taxes

We collect sales tax when we are obligated to do so, as determined by our tax advisor and applicable law. Sales tax is non-refundable. If you have a valid Tax Exemption Certificate, then we will abide by the law regarding charging you sales tax provided that you provide us with your valid Tax Exemption Certificate for our records. We will retain your Tax Exemption Certificate, as well as all tax records related to you, even after you are fully deleted from our system in all other respects.

6.6. Billing for Upgrades and Downgrades

For any upgrade or downgrade in plan level, the credit card that you provided will automatically be charged the new rate on your next billing cycle. Downgrading your Services may cause the loss of content, information, features, or capacity of your Account. We shall not be liable for any such loss.

6.7. Expired Credit Cards

In the event your credit card expires or cannot be charged, we must suspend Church Service Hub until you remit payment. You have 30 days to remit payment to us before we terminate your Account and your access to Church Service Hub pursuant to our termination provision below. We will not be responsible for any costs, expenses, or liabilities arising out of or related to the termination of your Account.

7. Cancellation and Termination

7.1. Canceling Your Account

The Customer is solely responsible for properly canceling the Account. An email or phone request to cancel your Account is not considered cancellation. To cancel the Account, an Organization Administrator must click on the "Accounts" link in the global navigation bar at the top of the screen. The Accounts screen provides a simple no-questions-asked cancellation link for each application. If you have questions regarding canceling an Account, we are happy to help. Just email us at support@churchservicehub.com or give us a call at (866) 726-2730. However, please be aware that you will no longer have access to Church Service Hub and all Customer Data will be deleted after one year from the date of cancellation, and in accordance with our Privacy Policy. Customer Data that is deleted is NOT recoverable. Thus, we require that the Organization Administrator who is canceling the Account on behalf of the Customer have the Customer's full authorization and consent.

We, in our sole discretion, have the right to suspend or terminate your Account and refuse any and all current or future use of Church Service Hub for any reason at any time, including a violation of these Terms of Service. In addition, in the event you fail to remit payment for Church Service Hub, we shall suspend your account and, after 30 days, terminate your Account. In the event we terminate your Account, the termination will result in (i) the deactivation or deletion of your Account, and (ii) the forfeiture and relinquishment of all Customer Data after one year from the date of termination has passed. After termination, you will no longer have access to Church Service Hub. As previously stated, we will not be responsible for any costs, expenses, or liabilities arising out of or related to the termination of your Account.

7.2. Cancellations and Terminations after Billing for Church Service Hub

If your Account is canceled or terminated before the end of the month that is currently paid for, your cancellation/termination will take effect immediately and you will not be charged again. However, we do not offer refunds if your Account is canceled or terminated before the end of the month.

8. Modifications to the Service and Prices

8.1. Reservation of Our Rights

We reserve the right to modify or discontinue, temporarily or permanently, Church Service Hub (or any part thereof), with or without notice.

8.2. Changes to Pricing

Prices for Church Service Hub, including but not limited to monthly subscription fees to Church Service Hub, are subject to change upon 30 days' notice from us. Such notice may be provided at any time by posting the changes to our website (https://churchservicehub.com) and by emailing the Customer to the Organization Administrators' email addresses provided through Church Service Hub. The Customer agrees to receive such emails regarding pricing changes.

We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of Church Service Hub.

9. Text Messaging & Chat Services

9.1. Text Messaging Services

Church Service Hub has features that use text messages in both the United States. Individuals who have opted into receiving messages from these services are called "Subscribers".

Church-to-Congregant Texting

Credits and Billing for Text Messaging Services

For Church Service Hub text messaging services, Customers can purchase prepaid credit packages at the then-current rates, which can be viewed on https://accounts.churchservicehub.com/products. These credits can be used for sending messages, typically at an exchange of 1 credit for 1 message segment (this may differ in the case of international texts, MMS, or other rate exceptions, which will be made clear at the time of sending). There is no recurring billing or subscription for these purchases.

Credits for text messaging services may only be used by the purchaser of the credit. The credit packages cannot be transferred, sold, or gifted to other Customers. Credits will expire twelve months from the purchase date.

Standard message and data rates may apply for any messages sent to or from the subscribers. Message frequency varies. Carriers are not liable for delayed or undelivered messages.

This program is governed by Church Service Hub's general privacy policy: https://churchservicehub.com/privacy

Text2Give in Church Service Hub Giving

Text2Give is a feature of Church Service Hub Giving. This system allows Individual subscribers (i.e., donors) a way to initiate one-time donations to the Customer (i.e., their church) by sending a text message to a specified number. Example: "$15" After each donation, the Text2Give subscriber receives a confirmation reply.

Payment methods and contact data are always managed on the subscriber's web portal at churchcenter.com -- never via the text messages themselves.

Text2Give subscriber data is never shared or with third parties or used for marketing.

Standard message and data rates may apply for any messages sent to or from the subscribers. Message frequency varies as messages are sent in response to incoming messages from the Subscriber. Carriers are not liable for delayed or undelivered messages.

This program is governed by Church Service Hub's general privacy policy: https://churchservicehub.com/privacy

9.2. Opting Out of Text Messaging and Getting Help

Subscribers can always opt out of receiving additional messages at any time by using the reserved keywords "Stop". We will send one additional message to confirm the subscriber has been unsubscribed. After this, the subscriber will no longer receive SMS messages from Church Service Hub via these programs.

Subscribers can access customer support in the following ways:

• Text the keyword "Help" or "Info".
• Support portal at https://www.churchservicehub.com/support
• Email at support@churchservicehub.com
• Telephone at +1 (512) 434-0354

9.3. Chat Services

Church Service Hub offers a chat feature through Socket.io (the "Chat Feature"). The Chat Feature allows you to message in real-time with Authorized Users and/or Individuals connected with your organization. By using the Chat Feature, you agree to comply with these Terms of Service.

Your chat history (including all content and information you submit and receive through the Chat Feature) is stored temporarily within our system. While we do not store your entire chat history indefinitely, please note that our system logs data related to who you chat with, and the first 1000 characters of each message, which are stored for a period of three (3) months in accordance with our Privacy Policy.

We do not guarantee or promise that your chat history is private -- your chat history is subject to access, storage, deletion, and disclosure as described in our Privacy Policy. We access your chat history solely to ensure compliance with these Terms of Service and to provide the services effectively.

You represent and warrant that you will not use the Chat Feature in any manner that is contrary to these Terms of Service, including to harass other users. You further represent and warrant that you are responsible for your use of the Chat Feature. If you are a Customer, you agree to indemnify us for all damages arising out of, or relating to, the use of the Chat Feature by you, your Organization Administrators, your Authorized Users, and/or Individuals connected with your organization.

10. Intellectual Property Rights and Content Ownership

10.1. Our Intellectual Property

Church Service Hub, including but not limited to text, graphics, images, logos, buttons, icons, software, and other materials, and the overall "look" and "feel" of Church Service Hub, are the sole property of Church Service Hub LLC and are the protected patents, copyrights, trademarks, and service marks of Church Service Hub LLC (the "CSH IP"). Content that is not created by us, including all other third-party product and service marks, are the trademarks and copyrights of their respective owners. Unauthorized use of the CSH IP may violate copyright, trademark, and other laws. You may not reproduce, modify, display, sell, or distribute the CSH IP unless you obtain our explicit written consent. We grant you a license to use the CSH IP for the sole purpose of accessing and using Church Service Hub.

10.2. Your Intellectual Property

We claim no intellectual property rights over the Customer Data -- the Customer Data remains yours. However, we ask that you respect the law, and not violate anyone's intellectual property rights. Thus, you represent and warrant that:

• The Customer Data does not and will not violate third-party rights of any kind, including without limitation third-party copyrights, trademarks, or rights of privacy or publicity.
• The Customer Data does not violate these Terms of Service and falls within the Acceptable Uses section of these Terms of Service.
• There is no suit, action, claim, or other legal or administrative proceeding now pending or threatened which might directly or indirectly affect any of the Customer Data, or which might in any way impair the rights granted by you under these Terms of Service.
• You own all right, title, and interest in the Customer Data, or, if the Customer Data incorporates (i) content/information created by another individual/entity or (ii) content/information from and/or about another individual/entity (collectively, "Additional Content"), you represent and warrant that you have all rights, licenses, and applicable permissions required by law to post and use the Additional Content.

10.3. Other's Content

You shall not post or use any information or content that is not yours without the appropriate permissions. Specifically, if you post, use, submit, or share Additional Content, you represent and warrant that you have all rights, licenses, and applicable permissions required by law to post and use the Additional Content. As such, you shall hold us harmless from all claims and/or disputes related to the Additional Content per Section 13 (Indemnification).

10.4. Licenses

You expressly grant us, and you represent and warrant that you have all rights necessary to grant us, a worldwide, non-exclusive, sublicensable, transferable, perpetual, and irrevocable license to use the Customer Data to provide Church Service Hub.

10.5. Third Parties' Intellectual Property

We use several third parties to make certain features of Church Service Hub available to you, including but not limited to Stripe, Checkr, RehearsalMix, SongSelect, and PraiseCharts. You agree to be bound by these third-party licenses of software or content, and you further agree to be bound by, and abide by, the terms of use and privacy policies of any such third parties.

10.6. DMCA

We are committed to protecting copyrights and expect our users to do the same. We abide by the federal Digital Millennium Copyright Act ("DMCA"). If the owner of a proprietary work believes that a user of Church Service Hub is using his/her/its proprietary work and that work has been copied in a way that constitutes copyright infringement, please send us a written notification to our designated agent at the following address:

The written notification should include substantially the following information (please consult legal counsel or see Section 512(c)(3) of the Copyright Act to confirm these requirements). To expedite our ability to process the notification, please use the following format:

• An electronic or physical signature of a person authorized to act on behalf of the copyright owner;
• Identification of the copyrighted work that the copyright owner claims has been infringed;
• Identification of the material that is claimed to be infringing and where it is located on/in Church Service Hub;
• Information reasonably sufficient to permit Church Service Hub LLC to contact the copyright owner, such as his/her/its address, telephone number, and e-mail address;
• A statement that the copyright owner (or his/her/its representative) has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or law; and
• A statement, made under penalty of perjury, that the above information is accurate, and that the signatory is the copyright owner or is authorized to act on behalf of the owner.

10.7. Counter Notification

If you disagree that you are infringing on another's work, you may elect to send us a counter-notice. To be effective, your counter-notice must be a written communication provided to our designated agent that includes substantially the following information (please consult legal counsel or see Section 512(g)(3) of the Copyright Act to confirm these requirements). To expedite our ability to process the counter-notification, please use the following format:

• A physical or electronic signature.
• Identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access to it was disabled.
• A statement under penalty of perjury that the subscriber has a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled.
• Your name, address, and telephone number, and a statement that the subscriber consents to the jurisdiction of Federal District Court for the judicial district in which the address is located, or if the subscriber's address is outside of the United States, for any judicial district in which the service provider may be found, and that the subscriber will accept service of process from the person who provided notification under subsection (c)(1)(C) or an agent of such person.

Please also note that under the DMCA, any person who knowingly materially misrepresents that material or activity is infringing or was removed or disabled by mistake or misidentification may be subject to liability. All reports and inquiries will be kept confidential, except to the extent necessary to investigate any alleged violation and enforce the terms and conditions of these Terms of Service. These Terms of Service are not legal advice, and before sending either a copyright infringement notification or counter-notification, you may wish to contact a lawyer to better understand your rights and obligations under the DMCA and other applicable laws. The following notice requirements are intended to comply with our rights and obligations under the DMCA and do not constitute legal advice. Where applicable, we will comply with the procedures outlined in the DMCA.

11. Indemnification

You agree to defend, indemnify, and hold harmless Church Service Hub LLC and its employees, officers, directors, and agents from and against any claims, actions, or demands, including without limitation reasonable legal and accounting fees, alleging or resulting from your breach of these Terms of Service, your breach of representations and warranties made in these Terms of Service, your violation of any other person's intellectual property, your conduct (including but not limited to violations of the law), and your use of Church Service Hub (including but not limited to your use of features within Church Service Hub, such as the Chat Feature and text messaging).

The Customer specifically agrees to defend, indemnify, and hold harmless Church Service Hub LLC and its employees, officers, and directors from and against any claims, actions, or demands, including without limitation reasonable legal and accounting fees, alleging or resulting from the actions or inactions of Customer and its Organization Administrators, Authorized Users, and Individuals.

12. Disclaimers and Warranties

12.1. Release and Limitations of Liability

You agree to release Church Service Hub LLC and our employees, directors, and officers from any claims, demands, and damages (actual, consequential, direct, and indirect) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with these Terms of Service and/or your use of Church Service Hub.

IN NO EVENT SHALL WE BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, INCIDENTAL AND CONSEQUENTIAL DAMAGES, LOST PROFITS, INCOME, OR DAMAGES RESULTING FROM LOST DATA, INACCURATE INFORMATION, OR BUSINESS INTERRUPTION) AND THE USE OR ACCESS TO, OR THE INABILITY TO USE OR ACCESS, CHURCH SERVICE HUB AND/OR THE CONTENT WITHIN CHURCH SERVICE HUB, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT WE ARE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IF THIS EXCLUSION OR LIMITATION OF LIABILITY IS HELD INAPPLICABLE OR UNENFORCEABLE FOR ANY REASON, THEN OUR MAXIMUM LIABILITY FOR ANY TYPE OF DAMAGES SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR CHURCH SERVICE HUB.

12.2. Warranties

By entering into these Terms of Service, you acknowledge and agree that we are simply providing Church Service Hub for free, or at times for a fee, and that we make no warranties of any kind relating to Church Service Hub, any data or content contained within or related to Church Service Hub, any data or content available through Church Service Hub, and documents or information available through Church Service Hub. Furthermore, nothing on or within Church Service Hub shall be considered an endorsement, representation, assumption of, responsibility or warranty with respect to any third party, whether in regards to their website, products, technologies, services, business practices, or otherwise.

WE DO NOT WARRANT THAT CHURCH SERVICE HUB, OR THE CONTENT AVAILABLE ON OR THROUGH CHURCH SERVICE HUB, WILL MEET YOUR EXPECTATIONS, OPERATE ERROR-FREE, OR BE FREE OF COMPUTER VIRUSES OR OTHER HARMFUL MECHANISMS. IF YOUR USE OF CHURCH SERVICE HUB RESULTS IN THE NEED FOR SERVICING OR REPLACING EQUIPMENT OR DATA, YOU ACKNOWLEDGE AND AGREE THAT WE ARE NOT RESPONSIBLE FOR THOSE COSTS.

YOU ASSUME FULL RESPONSIBILITY AND RISK FOR USE OF CHURCH SERVICE HUB AND THE INTERNET IN GENERAL. CHURCH SERVICE HUB IS PROVIDED ON AN "AS IS" BASIS WITHOUT ANY WARRANTIES OF ANY KIND. CHURCH SERVICE HUB LLC, TO THE FULLEST EXTENT PERMITTED BY LAW, DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES ABOUT THE ACCURACY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF CHURCH SERVICE HUB, SOFTWARE, TEXT, GRAPHICS, AND LINKS.

12.3. Limitation of Actions

You acknowledge and agree that, regardless of any statute or law to the contrary, any claim or cause of action you may have arising out of, or relating to, your use of Church Service Hub must be filed within one (1) year after such claim or cause of action arises, or forever be barred.

13. Email Notifications and Your Communications With Us Regarding Improvements to Church Service Hub

13.1. Email Notification & How to Opt-Out

You acknowledge and agree that by providing us with your email address, you grant consent for us to send you notices related to Church Service Hub, including any notices required by law, in lieu of communication by postal mail. Therefore, you must make sure your email address listed under your "Account Information" section is current and accurate. If you do not want to receive legal notices through email messages, and prefer to receive legal notices by mail, please contact us at the address provided below. If you do not want to receive non-legal notices by email, please opt out by contacting us at support@churchservicehub.com.

13.2. Your Communications With Us Regarding Improvements to Church Service Hub

You may contact us by email, phone, or mail at the address provided below. If you contact us, you agree that if you have ideas regarding improvements or additions to us, we would like to hear them -- but any submission will be subject to these Terms of Service. UNDER NO CIRCUMSTANCES SHALL ANY DISCLOSURE OF ANY IDEA OR RELATED MATERIALS TO US BE SUBJECT TO ANY OBLIGATION OF CONFIDENTIALITY OR EXPECTATION OF COMPENSATION. BY SUBMITTING THE IDEA AND/OR ANY RELATED MATERIAL TO US, YOU ARE WAIVING ANY AND ALL RIGHTS THAT YOU MAY HAVE IN THE IDEA OR ANY RELATED MATERIALS AND ARE REPRESENTING AND WARRANTING TO US THAT THE IDEA AND/OR RELATED MATERIALS ARE WHOLLY ORIGINAL WITH YOU, THAT NO ONE ELSE HAS ANY RIGHTS IN THE IDEA AND/OR MATERIALS AND THAT WE ARE FREE TO IMPLEMENT THE IDEA AND TO USE THE MATERIALS IF IT SO DESIRES, AS PROVIDED OR AS MODIFIED BY US, WITHOUT OBTAINING PERMISSION OR LICENSE FROM ANY THIRD PARTY.

14. Miscellaneous Provisions

14.1. Use Church Service Hub at Your Own Risk

Your use of Church Service Hub is at your sole risk. The Services are provided on an "as is" and "as available" basis.

14.2. Access Outside the USA

We make no claims that Church Service Hub is appropriate or legal to be viewed by certain persons or in certain countries. If you access Church Service Hub from outside of the United States, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction.

14.3. No Waiver and Partial Validity

The failure of Church Service Hub LLC to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. The Terms of Service constitutes Church Service Hub LLC's entire binding Terms of Service and supersedes any prior agreements between you and Church Service Hub LLC (including, but not limited to, any prior versions of the Terms of Service). If any provision of these Terms of Service is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of the Terms of Service, which shall remain in full force and effect. No waiver of any term of the Terms of Service shall be deemed a further or continuing waiver of such term or any other term.

14.4. YouTube

Church Service Hub uses YouTube for some features. Use of these features is subject to YouTube's terms of service.

14.5. Arbitration

Please read this Section carefully. It is part of your agreement with us, and it affects your rights. It contains procedures for MANDATORY BINDING ARBITRATION.

You agree that any dispute related to this Agreement, your use of Church Service Hub, or any dispute related to your relationship with Church Service Hub LLC or our affiliates, directors, officers, agents, shareholders, members, subsidiaries, and parents shall be submitted to binding arbitration under the rules of the Judicial Arbitration and Mediation Services (JAMS), located in JAMS Austin Office 620 Congress Avenue, Suite 320, Austin, TX 78701. The JAMS Rules of Arbitration shall govern all aspects of the arbitration you bring, including but not limited to the method of initiating and/or demanding arbitration, except to the extent such rules are in conflict with this Arbitration Agreement. The JAMS Rules of Arbitration are available on JAMS's website, JAMS URL - https://www.jamsadr.com/rules-comprehensive-arbitration/. The arbitration shall be conducted by a single arbitrator, with the prevailing party to pay all costs and attorney fees. Any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.

14.6. Jury Trial Waiver

Please read this Section carefully. It is part of your agreement with us and affects your rights. It contains a WAIVER OF YOUR RIGHT TO A JURY TRIAL.

You hereby waive your constitutional and statutory rights to go to court and have a trial in front of a judge or a jury, instead electing that all claims and disputes shall be resolved by arbitration. Arbitration procedures are typically more limited, more efficient, and less costly than rules applicable in court and are subject to very limited review by a court. In the event any litigation should arise between you and Church Service Hub LLC in any state or federal court in a suit to vacate or enforce an arbitration award or otherwise, YOU WAIVE ALL RIGHTS TO A JURY TRIAL, instead electing that the dispute be resolved by a judge.

14.7. Class Action Waiver

Please read this Section carefully. It is part of your agreement with us and affects your rights. It contains a WAIVER OF YOUR CLASS ACTION RIGHTS.

ALL CLAIMS AND DISPUTES BETWEEN YOU AND CHURCH SERVICE HUB LLC MUST BE ARBITRATED ON AN INDIVIDUAL BASIS AND NOT ON A CLASS BASIS, AND CLAIMS OF MORE THAN ONE CUSTOMER OR USER CANNOT BE ARBITRATED JOINTLY OR CONSOLIDATED WITH THOSE OF ANY OTHER CUSTOMER OR USER.

14.8. 30-Day Right to Opt-Out of Arbitration, Jury Trial Waiver & Class Action Waiver

You have the right to opt out of the Arbitration, Jury Trial Waiver, and Class Action Waiver Provisions of this Agreement by sending written notice of your decision to opt out to either Church Service Hub LLC at 5900 Balcones Drive, Suite 20105, Austin, TX 78731, United States or support@churchservicehub.com with the subject line: "Opt-Out of Arbitration, Jury Trial Waiver and Class Action Waiver Provisions") within (i) 30 days from the date you first create an Account if you are opting out the Organization, or (ii) within 30 days of first using Church Service Hub if you are an Organization Administrator, Authorized User, or Individual. If you are opting out the Organization, you must have your Opt-Out request come from the Senior Leader of the organization, and your Opt-Out notice must make it clear that the Organization is opting out of arbitration. If you send this notice, then the Arbitration, Jury Trial Waiver, and Class Action Waiver Provisions will not apply, and you must bring claims per the Section labeled "Governing Law," below. If you do not send this notice, then you agree to be bound by the terms of the Arbitration, Jury Trial Waiver, and Class Action Waiver Provisions in this Section. Agreeing to arbitration and waiving your rights to jury trial and class action participation is an important decision for you to make. It can shorten the litigation process and result in cost savings, but it also takes away certain rights, such as the right to a trial in front of your peers. Thus, please take time to carefully consider the Arbitration, Jury Trial Waiver, and Class Action Waiver Provisions of this Agreement. Since the information provided in this Agreement is not intended to contain a complete explanation of the consequences of arbitration, class action, or jury waiver, you may want to consult an attorney.

14.9. Equitable Relief

You understand and agree that due to the nature of these Terms of Service, in addition to money damages, we will be entitled to equitable relief upon a breach of the Terms of Service by you.

14.10. Governing Law and Jurisdiction

These Terms of Service are governed by the laws of the State of Texas without regard to its conflict of laws principles. Any claims arising under these Terms of Service shall be exclusively resolved by arbitration in Austin, Texas.

14.11. Entire Agreement

These terms constitute Church Service Hub LLC's entire binding Terms of Service and supersede any and all prior understanding, statements, or representations, whether electronic, oral, or written, regarding Church Service Hub LLC's Services.

14.12. Digital Admissibility

You hereby agree that a printed version of these Terms of Service shall be admissible in judicial or administrative proceedings and is subject to the same conditions as other agreements, business documents, or records originally generated, entered into, signed, or maintained in printed form.

15. Questions and Our Contact Information

Any questions or concerns should be addressed to our support team at support@churchservicehub.com or by mail at: