Privacy Policy

Last Updated: August 13, 2024

This Privacy Policy outlines how Church Service Hub LLC ("we," "our," or "us") collects, uses, and protects the personal information of users ("you" or "your") of our websites, services, and mobile applications (collectively referred to as "Church Service Hub" or "CSH"). We are committed to ensuring that your personal information is handled securely and in compliance with applicable data protection legislation.

This Privacy Policy also describes your rights and choices regarding the personal information we collect about you.

Data Processed by Church Service Hub

Data processed by Church Service Hub can be classified into two categories:

• Data Collected by Us for Our Own Purposes: This includes data that identifies you as an individual, such as your name, email address, phone number, etc.
• Data Collected by Our Users for Their Purposes: This includes information on how you use our services, including the pages you visit, the links you click on, etc.

This Privacy Policy specifically covers data collected by Church Service Hub. We are not responsible for, nor do we control, the use of data collected by users of our platform.

How We Collect Personal Information

We collect several different types of personal information, which we use as described in this Privacy Policy. These include:

1. Information You Provide During Signup
   When you sign up for Church Service Hub, we ask you to provide us with the following personal data:
   • Identifiers: Your first and last name, email address, phone number, username, and profile picture (if provided).
   • Financial Information: Credit/debit card details, billing address, and transaction history.
   • Demographic Information: Age/date of birth, gender, and location/address.

   We use this information to create and manage your account, process payments, and communicate with you. We may also use this information to send you newsletters, marketing or promotional materials, or other information that may be of interest to you. You can opt out of receiving these communications by clicking the unsubscribe link in our emails or by contacting our support team at contact@churchservicehub.com.

2. Information We Collect Automatically While You Are Using Church Service Hub
   We also automatically collect information about how Church Service Hub is accessed and used ("Usage Data"). This may include:
   • Log Data: Information such as your computer's IP address, browser type, browser version, the pages you visit on our platform, the time and date of your visit, the time spent on those pages, and other diagnostic data.
   • Device Information: Data about the device you use to access our platform, including the device type, operating system, browser type, and screen resolution.
   • Clickstream Data: Tracking the navigation paths and clicks within the platform.
   • Error Logs: Captures any issues or bugs encountered during your use of the platform.

   We use this data to analyze Church Service Hub's performance, enhance the user experience, and ensure the security of our platform.

3. Information Collected Through Cookies and Similar Tracking Technologies
   When you use our website, we use cookies and similar tracking technologies to track your activity and retain information to provide and improve the website. The types of cookies we use include:
   • Essential Cookies: Necessary to provide you with Church Service Hub services, such as enabling you to log in.
   • Functionality Cookies: Remember your choices, such as language preferences or theme settings.
   • Analytics and Performance Cookies: Collect information about traffic to our services and how users interact with our platform.
   • Google Analytics: We may use Google Analytics to improve our site. The information collected through Google Analytics is not combined with personally identifiable information. For more information, please refer to Google's Privacy Policy. You may also choose to download the Google Analytics opt-out browser add-on.

   You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of Church Service Hub. Most modern browsers allow you to change your cookie settings in the options or preferences menu.

   • Chrome: Cookie Settings in Chrome
   • Firefox: Cookie Settings in Firefox
   • Microsoft Edge: Cookie Settings in Edge
   • Safari (web and iOS): Cookie Settings in Safari

   For more details, please see our Cookie Policy.

4. Information You Choose to Provide
   You may choose to provide us with additional personal information when interacting with us, such as when you:
   • Submit a request for help: This may include support tickets, chat logs, or email correspondence.
   • Participate in surveys or feedback: This may include responses to surveys or feedback forms, which we use to improve our services.

How We Use Personal Information

1. To Provide and Maintain Church Service Hub: Creating and managing your user account, processing transactions, and providing customer support.
2. To Communicate with You: Service notifications, support responses, and marketing/promotional communications.
3. To Analyze and Improve Our Services: Usage analytics and feedback collection.
4. To Ensure Security and Compliance: Fraud prevention, legal obligations, and audit logs.

Disclosure and Sharing of Data

1. Service Providers: Stripe, AWS, SendGrid, Google Analytics, Mixpanel.
2. Jointly Offered Products and Services: Partners like Zoom or Google integrations.
3. Business Transactions: Mergers, acquisitions, or asset sales.
4. Compliance with Legal Obligations: Subpoenas, court orders, government requests.
5. Security and Fraud Prevention: Sharing IPs or logs with security providers.
6. Aggregated and Anonymized Data: For research and analytics.
7. User Consent: Explicit opt-ins for third-party sharing.

Security of Data

• Encryption at Rest & In Transit
• Role-Based Access Control & Multi-Factor Authentication
• Continuous Monitoring & Audit Logs
• Security Audits & Penetration Testing
• Data Backup & Disaster Recovery Plans
• Secure Coding & DevSecOps Practices
• Incident Response Plans & Teams
• Data Retention & Secure Deletion Policies
• Employee Training & Awareness Programs

For more information, see our Security Overview.

Handling Data Breaches and User Notifications

1. Immediate Response & Containment
2. Investigation & Mitigation
3. Legal & Regulatory Compliance
4. User Notifications via multiple channels
5. Post-Breach Support & Monitoring
6. Review & Improve Security Measures
7. Stakeholder Communication

Retention of Data

We retain personal data only as long as necessary for its intended purpose, legal compliance, and policy enforcement. For more details, see our Data Retention Policy.

Your Rights

1. Right to Access
2. Right to Correction
3. Right to Deletion
4. Right to Data Portability
5. Right to Restrict or Object
6. Right to Withdraw Consent
7. Right to Lodge a Complaint
8. Right Not to Be Subject to Automated Decisions

To exercise any of these rights, contact us at contact@churchservicehub.com.

Cookies & Tracking

• Essential, Performance, Functionality, Targeting Cookies
• Google Analytics (non-PII)
• Manage via browser or cookie banner

For more details, see our Cookie Policy.

International Data Transfers

Your data may be transferred outside your jurisdiction with SCCs or other safeguards in place. For more details, see our GDPR Compliance page.

Children's Privacy

Not intended for users under 15. We delete any data if unknowingly collected.
Parental consent required and monitored via dashboard.

Amendments

We may update this policy; major changes will be notified via prominent notice or email. Review periodically for updates.